FAQs
If you have any additional questions please feel free to contact us, we are happy to help!
Q&A
QUESTION:
WHERE ARE YOU LOCATED?
ANSWER:
We are located on the second floor of the 777 S. Center St. building, next to Lokal Salon and Breathe Bar, in Midtown. Want to celebrate after your appointment? Check out Arario just across the walkway, Death & Taxes across the street, or Whispering Vine around the corner. Our address is conveniently listed and linked on our Contact page and in the footer below.
QUESTION:
DO I NEED AN APPOINTMENT?
ANSWER:
We work very hard to create an environment that’s completely private, welcoming, and an experience you won’t ever forget. For this reason, you do require an appointment & there is a fee of $35. Upon booking your appointment, you will be paired with one of our skilled stylists and will get to work with them one-on-one through the whole process. Champagne is also included & your $35 is credited back to the purchase of your gown if you ‘say yes’ during your appointment.
QUESTION:
HOW FAR IN ADVANCE SHOULD I PURCHASE MY DRESS?
ANSWER:
We recommend starting the dress shopping process 10-12 months in advance of your wedding date. Designers can take 6-8 months to deliver custom gowns. A wise bride will leave some time for alterations as well.
QUESTION:
HOW LONG IS MY APPOINTMENT?
ANSWER:
Private appointments are 75 minutes. If there isn’t an appointment directly after you (weekdays are the best!), we can accommodate extended fittings. On weekends, we do our best to manage the time and can schedule a follow-up if need be.
VIP appointments are 2 hours in length, and we close the entire store to accommodate additional guests.
QUESTION:
HOW MANY PEOPLE CAN I BRING TO MY APPOINTMENT?
ANSWER:
Our guest policy is the bride + 1-4 guests, max. We are a small boutique and provide a more intimate experience.
Bringing a larger entourage? We recommend VIP appointments to accommodate the bride + 6 guests as we close the entire store.
We definitely encourage our brides to take the extra minute and think about who she would like with her at her appointment. Sometimes too many opinions can take away from the bride’s experience and can start to cast doubt on the dresses she likes the best. Choose wisely!
QUESTION:
WHAT IS THE PRICE RANGE OF YOUR GOWNS?
ANSWER:
Our made-to-order gowns range from $1,750 to $6,000. The majority range somewhere between $2,200 to $3,800.
On a tighter budget? Book a Sample Gown Appointment. This is ideal for brides on a tight timeline & are looking for a killer deal on a designer gown. Sample gowns are discounted 20-70% off (they typically range from $750-$2200) and are purchased in as-is condition. Be ready to ‘say yes’ when you find the one & enjoy being able to take her home with you that day!
QUESTION:
WHAT SIZE ARE THE SAMPLE GOWNS?
ANSWER:
Our sample gowns range from size 6 to 20 and can be ordered up to size 26 to 30 depending on the designer. If you’re outside of this size range, we have creative ways of pinning the dresses so you can get an idea of your fit and size.
QUESTION:
WHAT IS A TRUNK SHOW?
ANSWER:
A trunk show is a specific amount of time where either one of Moonlight Lace’s designers or a new designer has sent us additional styles that we don’t normally have in the store. If you know you love a particular designer, keep your eye open for their trunk show dates, and make sure you book your appointment early to reserve your place! Updates are available on our social media pages. (Links in the footer below)
QUESTION:
WHAT DOES MADE-TO-ORDER MEAN?
ANSWER:
Made-to-order means that your wedding gown goes into production the moment we place your order. Our designers do not mass produce dresses or batch dresses in bulk. Your measurements will be taken at Moonlight Lace, matched to each designers’ size chart, and sent off to construct the closest size to your measurements. Please note that the gown is not made to your specific measurements, that process is known as “made-to-measure” and we don’t currently carry any designers that fall into that category. To get that perfect fit, your dress may need some final tweaks to form fit your body, which is done in alterations after you pick up your dress from Moonlight Lace.
QUESTION:
DO YOU OFFER IN-HOUSE ALTERATIONS?
ANSWER:
We unfortunately do not have in-house alterations and that is an additional cost outside of your dress purchase to keep in mind. We work with some great seamstresses in the area and are happy to refer you to them. Keep in mind, that your seamstress will often like to see you 8-12 weeks before your wedding day to allow enough time to work on your dress.
QUESTION:
DO YOU OFFER NON-MADE-TO-ORDER OPTIONS?
ANSWER:
Yes! We have both Sample dresses (also known as “ready to wear” and “off the rack” as well as some retail that you can choose from. Our retail offering includes a variety of full length, midi & mini dresses with white and other colors for brides going for a more casual look.
QUESTION:
DO YOU CARRY NON-BRIDAL ITEMS IN THE STORE?
ANSWER:
We carry an assortment of “bridal wear”- think engagement party, rehearsal dinner, bachelorette, robes/ getting ready & honeymoon outfits. Check out our retail options on our ONLINE STORE. Swimwear, coverups, occasionwear, gifts & so much more!
QUESTION:
WHAT IS YOUR RETURN POLICY?
ANSWER:
All made-to-order gowns, sample sale gowns, swimwear, lingerie, and jewelry SALES ARE FINAL. Ready-to-wear and non-bridal items can be exchanged or returned for store credit within 14 days of purchase. We do not issue full refunds at this time.
We can’t wait to meet you!